Brialee Family Camping

174 Laurel Lane, Ashford, Connecticut
RV Park
1 reviews


Daily: $20-$47 Reported over 2 years ago
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  • Water
  • Electric
  • 50 Amp
  • Sewer
  • Wi-Fi Internet
  • Cable TV
  • Pool
  • Pets Allowed
  • Tents Allowed
  • Pull-Thru Sites
  • Shade Trees
  • Big Rig Access


Stayed: 07/15/16 to 07/17/16

“Terrible Customer Service”

We have been to Brialee several times.  A few times last year and a few this year.  This past weekend was by far our WORST Experience.  Up until this experience, we had been referring several people to come to this campground, but anyone who works with public knows, it only takes ONE negative experience to change your mind.  Sat was one of the hottest days of the summer, and the power and water BOTH kept surging.  We understand that problems arise and you do the best you can to fix them, and try to acomodate your PAYING customers, however the way the Manager and General Manager talk to their customers is completely uncalled for.  It is not the customer's fault that your facility was having problems and for the General manager to say "Welcome to Camping" and  get aggressive is not a very good way to run a business.  and then to have your weekend manager tell people "just so you know, you are using more power than everyone else here" is bull shit (esp since campers talk and this was said to 1/2 the [people in the row)!  The entire row was out of water and power 80% of the day, when WE all PAID for it!  We did not "go into the woods" for a reason and to ask a customer "what would you do if you were in the woods" is the WORST Customer Service.  If we wanted to go camping in the woods, we would, and we would be equipped and prepared for that, not at a campground that you are renting spots for full hookups and then telling people, if they dont like it they can leave.  Then to top it off the campgrounds bathrooms were locked, because of the water issue, and when they were able to reopen, they were disgusting, there was no toilet paper, the trash cans were overflowing, and half the stalls were full of waste from people, and they smelled.  Summer is a campgrounds busy time, and most campgrounds "grow" by referrals and word of mouth from fellow campers, and bloggers.  If Brialee wants to continue to grow and keep in business they need better customer service, esp when customers are in the store and the phone is ringing, and there are 4 or 5 people standing around talking to each other and saying "i'm not answering that". 

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